Terms and Conditions
Thank you for visiting the website of Yantic Limited ("Kosmos.hk" or "we") (the "Website")You may access or use this website or related services (collectively, the "Services") in accordance with the following terms of service and any other regulations mentioned on this website (collectively, the "Terms of Service")When using the website or related services, such as placing an order on this website, you agree to all terms of service
This Agreement does not recognize any relationship (partnership, collaboration, employment or otherwise) between you and Kosmos.hk This Agreement does not entitle you to become a representative of Kosmos.hk
Yantic Limited is registered in the Hong Kong Special Administrative RegionOur registered address is Room 311, Kwan Li Industrial Building, 21 Shing Wan Road, Tai Wai, Hong Kong
Kosmos.hk is operated by Yantic Limited
Kosmos.hk reserves the right to change this website, related policies and agreements, privacy policy and these Terms of Service at any timeYou are welcome to visit this website regularly to review the above-mentioned policies and agreements, privacy policy and updates or changes to these terms of service.
Registration
You must register with us before using the service or making an order.By registering, you represent (and we are entitled to rely on such statement) that you are 18 years of age or older and have the capacity to form legally binding contracts.To learn more about how we use your personal data, please see our Privacy Policy
When registering, you must:
(i) provide accurate, complete and up-to-date registration information;
(ii) ensure that your personal username and password are properly kept ;
(iii) Authorize us to assume that only you or someone authorized by you can log in to this website using your username and password.
By using this website, you agree to be responsible for all activities that occur under your accountYou are responsible for keeping your account and password secureIf you feel or suspect that someone has misappropriated or used your account without authorization, please contact us immediately
Ordering
When you place an order, the product price shall be as shown on the day of ordering.All product prices on this website are calculated in Hong Kong dollars.
The system will send an email to the email address you registered to confirm that we have received your order.This email does not constitute a delivery commitment for the ordered product items.
We reserve the right, at our sole discretion, not to accept or cancel an order for any reason, including but not limited to:
(a) There is insufficient stock of the product you ordered;
(b) Delivery cannot be arranged for your area; or
(c) The price marked on one or more products you ordered is due to human or computer error or the price provided by the supplier. Error due to incorrect pricing information
Purchase Qualifications
If you want to shop at Kosmos.hk, you must meet the following conditions:
a) Aged 18 or above
b) Hold a valid credit or debit card, PayPal account, or a valid account accepted by Kosmos.hk as a method of payment and issued by a licensed bankFor more information on how our company uses personal data, please see our Privacy Policy for details
c) Ensure that the personal and payment information you provide is valid and correct (including email address, real name, phone number, accounting information and other information required by this website)
By ordering goods on this website, you authorize Kosmos.hk to charge your credit/debit card or PayPal account for the total amount of your order.You also expressly authorize us to use the personal data you provide to conduct appropriate anti-fraud checks, such as credit checks, and, where necessary, to transmit or obtain information about you to or from third parties.Third parties include, but are not limited to, credit reference agencies or anti-fraud agencies, which may retain the informationFor more payment options, please see our payment details
All ordered items are subject to warehouse availability and confirmation of order priceThe items in the shopping basket are not reserved and may be purchased by other customers.
After payment is completed, we will confirm by email that we have received your orderThis confirmation email will provide:
a) details of your order,
b) details of the price charged,
c) follow-up information on your order, and
d) delivery material
This communication will represent our acceptance of your order on behalf of the supplierYou can track the status of your order onlineOnce the order is confirmed it cannot be canceled
This website is for personal use onlyCustomers are not allowed to purchase products from this website for resale or business development purposes.
Prohibited matters and violations
If your account performs activities including but not limited to the following, we may take relevant actions against your account:
a) Use any technology to attempt to hide the use Multiple accounts, or disrupt any of our services in any way
b) Submit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially or ethnically objectionable
c) Promote or send any spam
d) Impersonate another person or provide any false information
Kosmos.hk reserves the right to terminate any account at its sole discretionIn this case, we will send you an email to notify you of the account termination.
INTELLECTUAL PROPERTY
All software and content (which is defined as, or includes any text, audio or music, videos, images, photographs and pictures) on Kosmos.hk is Kosmos. hk's intellectual property works and are protected by intellectual property rights, copyright laws and international treaty provisionsAny use of the content for any non-personal and/or non-commercial use is only permitted if expressly authorized by Kosmos.hk or its third-party licensorsNo content on this website may be published, copied, published, sold or licensed without the consent or authorization of Kosmos.hkAny unauthorized action may result in civil consequences or criminal penalties
Kosmos.hk reserves the right to withdraw or modify any service without noticeWe will not be liable if for any reason the Website is unavailable at any time or for any period
Third Party Links
This website may contain other websites or resources that are not managed or prepared by Kosmos.hkWe have no control over such websites and resources, and therefore we are not responsible for any loss, damage or allegation arising out of or in connection with the use of such websites and resources.
Kosmos.hk is not responsible for the content and accuracy of any content outside this website, including but not limited to advertisers on this website.Users who use websites or resources other than this website are at their own risk and are subject to the respective terms of use and service of such websites.
Product Description
Kosmos.hk will endeavor to ensure that the content and product descriptions on this website are accurate and completeHowever, we do not guarantee that the content and product descriptions are accurate, complete, up-to-date and error-freeIf you feel that a product offered by Kosmos.hk is not as described, please refer to our Returns Policy
Price
The prices indicated on this website are in Hong Kong dollarsUnless there is an obvious error, acceptance of your order constitutes your agreement to pay the price displayed on this websiteWe endeavor to ensure that all prices displayed on this website are accurate, but we cannot guarantee that all prices are correct and reserve the right to correct any errors.If we find that the price of any product you have ordered is incorrect, we will notify you as soon as possible and you will have the option to reconfirm or cancel the order.If we are unable to contact you, we will treat the order as a cancellation.
If your credit card/debit card is not a Hong Kong dollar account, the final charge will be calculated in your account currency by your card-issuing bank based on the applicable exchange rate on the day it processes the transaction.
Accept order
When you enter your personal information, payment information and submit the order, we will send you an email to confirm receipt of the orderThis email only confirms receipt of the order and does not mean acceptance of the order.When we send you an email to confirm that the goods have been shipped, it means that your order has been accepted and your contract with Kosmos.hk has been completed.Only items listed in the confirmation email sent when shipping the item are included in the contractTherefore, all sales contracts are concluded in the Hong Kong Special Administrative Region in Chinese
Delivery
Shipping method
Delivery Service Instructions
Before using the promotional code for each order, any purchase of HK$600 or more Above, you can enjoy free delivery service (limited to a single delivery location)For purchases below HK$600 before using the promotional code, delivery service fee will be charged
For all orders sent to Hong Kong, Kosmos.hk will ship by local courier company; details are as follows:
Shipping method
Freight collect:
Total net value of order (HKD)
Less than $600
Free shipping:
Total net value of order (HKD)
$600 or above
Working days:
SF Express Station/BT Smart Cabinet 1~3 days
7-Eleven/ Circle K convenience store 3~5 days
Industrial and commercial address/residential address 1~3 days
Delivery scope, time period and order cut-off time
General delivery period: Monday to Saturday
Delivery period
Before the order cut-off time 17:30 a day
Depending on the inventory supply and mailing method, if the product style is not in stock, the delivery time may be extended, depending on the supplier's delivery progress
Special delivery arrangements
If you have any special delivery requirements, please go to the "Special Delivery Requests" section of the "Delivery Time" page of the payment process It is stated in the column that Kosmos.hk customer service will call you to make detailed arrangements and discuss feasibility
After placing the order, if there is any change in the delivery address, please notify us immediately for arrangement
Special Arrangements Affected by Bad Weather
When the gale signal is hoisted, the red or black rainstorm warning is in effect, or we judge that it is unsafe for delivery, the delivery service will be Will be postponedOur company will contact you to change the delivery date
General matters
The company reserves the right to modify the above terms and conditions at any time without prior notice.In case of any dispute, the company’s decision is final
Our company accepts VISA, MasterCard, American Express, and PayPal. All orders will be settled in Hong Kong dollars.
If necessary, we will charge a fee of HK$0.5 per plastic shopping bag in accordance with Hong Kong laws.
Orders that cannot be delivered
Some orders will be returned due to unknown shipping address, postal box, hotel address, multiple deliveries without anyone picking up, etc.
When the postal company returns the package to us, we will deduct the original shipping and handling fees from the refund, and the remainder will be processed according to the "Refund Policy" and "Refund Time"
If the goods cannot be delivered (including but not limited to incorrect addresses, failed delivery attempts by postal staff, rejected or unsigned items, or unclaimed items returned by the courier company), they will be Return to Kosmos.hkAt that time, we will notify customers by email and handle the refund arrangements.
Order Shipping Notification
For orders with successfully confirmed payment, most orders will be shipped within two working days.If you choose and when the order is handed over to the freight company we recommend for shipment, we will send an "Order Shipping Notification" email to you on your behalf; the "Order Shipping Notification" email will usually be sent 1 to 3 days after your order is confirmed. Received within working daysThe email will detail the delivery content, order tracking number and the postal company's web link for your online inquiry service.
If you do not receive the relevant email, please contact the customer service department immediately. Please note that the email may be mistaken as spam by the email service provider and blocked.
Track order delivery progress
All customers of Kosmos.hk can track their orders anytime, anywhereYou can go to "My Account>Details>Tracking Number" to check the relevant number. Kosmos.hk provides customers with tracking services to ensure peace of mind when buying.Customers can follow the "Track my Order" link on the confirmation email or the following link and enter the order number in the email to check:
SF Express:
http://www.sf-express.com/hk/tc/dynamic_function/waybill/
Available delivery address
Industrial and commercial address
Residential address
SF Express Station
By the way smart cabinet
Email addresses will not be accepted
Notes on choosing SF Express
When checking out the order, customers can choose to have the Kosmos.hk package delivered to an SF station or to a designated industrial/commercial/residential addressWhen customers pick up their packages at SF Express stations, they do not need to pay extra at the time of collection.If the customer does not select the designated "SF Express Station" in the address, the customer service department will contact you to confirm whether it is delivered to the designated industrial/commercial/residential address. The customer may be required to pay additional fees when receiving the goods.
We recommend that customers contact SF Express or visit the SF Express website to learn about the actual business hours of the self-pickup point.(Note: SF Express station address and business hours are subject to change without prior notice.)
For details, please call:
SF Customer Service Hotline: (852) 2730 0273
List of addresses of SF Express stations:
http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
List of addresses of SF Express lockers:
http://www.sf-express.com/hk/tc/other_services/intelligent_cabinet/intelligent_cabinet_network/
If you choose the SF station self-pickup service, please follow the following steps to pick up the package at the SF station:
When the order is sent, the tracking number will be attached to the package.Customers can track the package and check whether it has arrived at the SF station of your choice
SF Express will contact customers via phone or text message
Customers are requested to pick up their packages within three days after being contacted by SF Express. Overdue items that have not been picked up will be returned to Kosmos.hk
Confirmation email
After the purchase process is completed, the system will send a confirmation email to the customer. This process indicates that ordering and delivery arrangements will begin. Please check the purchase at that time Are the products, shipping methods, and delivery addresses correct? If you have any questions, please contact Kosmos.hk customer service department immediately.(Email enquiry: customercare@Kosmos.hk)
Returns
Product Returns
Most products purchased at Kosmos.hk are eligible for 14 days from the date of receipt. The shopping return refund or exchange guarantee service date will be (subject to the Hong Kong Post or express delivery approval record). Please contact us before returning or exchange.For details, please visit the "Refund Policy" in the "Help" of Kosmos.hk
Non-returnable products
Please understand that we do not accept returns, refunds or returns or exchanges in the following situations or products:
The product delivery period has expired 14 days
The product has been opened or has been used (for example, the original packaging tape or box has been removed)
The product has not been left intact in its packaging, has been damaged, damaged or is incomplete
Any discounted, clearance, or sale product that says no returns are accepted
Any freebies and trial size gifts
In case of any dispute, the website reserves the right to make the final decision without objection.
Return Product Procedure
If you want to return a product, please follow the following procedures, package the product and return it:
Please come first Download the return application form from the Kosmos.hk website and fill in the relevant information
Submit a return application form via WhatsApp or email customercare@kosmos.hk. The customer service department will process your application as soon as possible and send a return confirmation email to the user's registered email address after completion of processing.
After receiving our return confirmation email, please properly wrap the items to be returned and attach a copy of the email and delivery note
Please mark the return as [Kosmos.hk Order Return] and mail it to: Room 03, 4th Floor, Qunli Industrial Building, 21-23 Shing Wan Road, Tai Wai. In order to protect your rights and interests, we recommend that you choose the Shipping method with tracking function, we will not be responsible if the goods are lost during returnCustomers can also return the goods in person to our company
The return shipping cost of all returned products will be borne by the customer.
Refund Policy
Please note that we must inspect and verify the returned goods before refunding. If it is found that the situation does not meet our return and exchange rules, all returns will not be returned or refunded. , Kosmos.hk will not be responsible for returning the goods
When refunding, the shipping and handling fees of the original order will not be refunded. We apologize for the inconvenience.We will refund the total amount of the goods to youIf the goods you return come with promotional gifts or products purchased at special prices, you must also return the goods together, otherwise the refund will not be processed.If the attached gift is not returned, the value of the gift or special offer will be deducted from the refund.
Refund time
The refund method will be the same as the payment method and account selected when making the purchase
Refund method
Refund time
Check
1 week
Credit card
4 to 6 weeks
PayPal
2 to 3 weeks
Since Kosmos.hk is temporarily unable to provide cash refund service; therefore, orders placed by bank deposit will We apologize for the inconvenience caused. We will process it by check (in Hong Kong dollars).
Orders that cannot be delivered
Some orders will be shipped due to unknown delivery address, post office box, hotel address, multiple deliveries, no one will receive the package, or the recipient will refuse to accept the package. was returned due to other reasons
When the postal company returns the package to us, we will deduct the original shipping and handling fees from the refund, and the remainder will be processed according to the "Refund Policy" and "Refund Time"
Ownership
All risk in the products passes to you upon delivery, but Kosmos.hk retains ownership of the products until all relevant payment has been received
Force Majeure
If due to any "force majeure" reasons (including due to fire, casualties, accidents, acts of God, natural disasters, any laws of the Hong Kong Special Administrative Region Government or any of its agencies, Orders, proclamations, regulations, demands or requirements, strikes, industrial disputes, labor shortages or shortages of skilled workers, shortages or lack of supply of products or raw materials, delays in transportation or any other reasons beyond the reasonable control of Kosmos.hk (whether Whether it is similar to the reasons mentioned above)), causing Kosmos.hk to be unable to perform its responsibilities under this website, Kosmos.hk shall not be responsible for this within the scope of such hindrance.
Disclaimer
The Company, its employees, contractors and any third party suppliers (hereinafter collectively referred to as "Kosmos.hk") do not represent or warrant that:
(i) The integrity, quality, operation, use, accuracy or timeliness, or fitness or fitness for any purpose;
(ii) any products or services requested, provided or obtained through Kosmos.hk or based on the relevant information;
(iii) Your access to Kosmos.hk or related information will be uninterrupted, or the information will be correct, or the information will not contain any computer viruses or will not be contaminating or destructive;
You may not rely on the informationKosmos.hk is not responsible for any indirect or direct damages, losses, costs or expenses suffered by you as a result of your reliance on or use of the information or this website.
Indemnification and Release
You agree to hold us harmless and indemnify us, namely Kosmos.hk (including its employees, directors, agents, affiliates, licensors) at our request and suppliers), fully compensate all liabilities, claims, expenses, damages and losses, including attorneys’ fees, arising from any violation of the Terms of Service by you.This includes any other person's use of the Site due to your actions or lack of action.
If you violate the Terms of Service and we do not take any action against your behavior, it does not mean that the Company has given up the exercise of our rights and solutions in other cases of violation of the Terms of Service.
Complaint
We have a complaint handling procedure that can resolve disputes immediately if they arise.If you have any complaints or comments about your order, please contact our customer service team and we will try our best to give you a satisfactory answer.
This Agreement does not recognize any relationship (partnership, collaboration, employment or otherwise) between you and Kosmos.hk This Agreement does not entitle you to become a representative of Kosmos.hk
Yantic Limited is registered in the Hong Kong Special Administrative RegionOur registered address is Room 311, Kwan Li Industrial Building, 21 Shing Wan Road, Tai Wai, Hong Kong
Kosmos.hk is operated by Yantic Limited
Kosmos.hk reserves the right to change this website, related policies and agreements, privacy policy and these Terms of Service at any timeYou are welcome to visit this website regularly to review the above-mentioned policies and agreements, privacy policy and updates or changes to these terms of service.
Registration
You must register with us before using the service or making an order.By registering, you represent (and we are entitled to rely on such statement) that you are 18 years of age or older and have the capacity to form legally binding contracts.To learn more about how we use your personal data, please see our Privacy Policy
When registering, you must:
(i) provide accurate, complete and up-to-date registration information;
(ii) ensure that your personal username and password are properly kept ;
(iii) Authorize us to assume that only you or someone authorized by you can log in to this website using your username and password.
By using this website, you agree to be responsible for all activities that occur under your accountYou are responsible for keeping your account and password secureIf you feel or suspect that someone has misappropriated or used your account without authorization, please contact us immediately
Ordering
When you place an order, the product price shall be as shown on the day of ordering.All product prices on this website are calculated in Hong Kong dollars.
The system will send an email to the email address you registered to confirm that we have received your order.This email does not constitute a delivery commitment for the ordered product items.
We reserve the right, at our sole discretion, not to accept or cancel an order for any reason, including but not limited to:
(a) There is insufficient stock of the product you ordered;
(b) Delivery cannot be arranged for your area; or
(c) The price marked on one or more products you ordered is due to human or computer error or the price provided by the supplier. Error due to incorrect pricing information
Purchase Qualifications
If you want to shop at Kosmos.hk, you must meet the following conditions:
a) Aged 18 or above
b) Hold a valid credit or debit card, PayPal account, or a valid account accepted by Kosmos.hk as a method of payment and issued by a licensed bankFor more information on how our company uses personal data, please see our Privacy Policy for details
c) Ensure that the personal and payment information you provide is valid and correct (including email address, real name, phone number, accounting information and other information required by this website)
By ordering goods on this website, you authorize Kosmos.hk to charge your credit/debit card or PayPal account for the total amount of your order.You also expressly authorize us to use the personal data you provide to conduct appropriate anti-fraud checks, such as credit checks, and, where necessary, to transmit or obtain information about you to or from third parties.Third parties include, but are not limited to, credit reference agencies or anti-fraud agencies, which may retain the informationFor more payment options, please see our payment details
All ordered items are subject to warehouse availability and confirmation of order priceThe items in the shopping basket are not reserved and may be purchased by other customers.
After payment is completed, we will confirm by email that we have received your orderThis confirmation email will provide:
a) details of your order,
b) details of the price charged,
c) follow-up information on your order, and
d) delivery material
This communication will represent our acceptance of your order on behalf of the supplierYou can track the status of your order onlineOnce the order is confirmed it cannot be canceled
This website is for personal use onlyCustomers are not allowed to purchase products from this website for resale or business development purposes.
Prohibited matters and violations
If your account performs activities including but not limited to the following, we may take relevant actions against your account:
a) Use any technology to attempt to hide the use Multiple accounts, or disrupt any of our services in any way
b) Submit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially or ethnically objectionable
c) Promote or send any spam
d) Impersonate another person or provide any false information
Kosmos.hk reserves the right to terminate any account at its sole discretionIn this case, we will send you an email to notify you of the account termination.
INTELLECTUAL PROPERTY
All software and content (which is defined as, or includes any text, audio or music, videos, images, photographs and pictures) on Kosmos.hk is Kosmos. hk's intellectual property works and are protected by intellectual property rights, copyright laws and international treaty provisionsAny use of the content for any non-personal and/or non-commercial use is only permitted if expressly authorized by Kosmos.hk or its third-party licensorsNo content on this website may be published, copied, published, sold or licensed without the consent or authorization of Kosmos.hkAny unauthorized action may result in civil consequences or criminal penalties
Kosmos.hk reserves the right to withdraw or modify any service without noticeWe will not be liable if for any reason the Website is unavailable at any time or for any period
Third Party Links
This website may contain other websites or resources that are not managed or prepared by Kosmos.hkWe have no control over such websites and resources, and therefore we are not responsible for any loss, damage or allegation arising out of or in connection with the use of such websites and resources.
Kosmos.hk is not responsible for the content and accuracy of any content outside this website, including but not limited to advertisers on this website.Users who use websites or resources other than this website are at their own risk and are subject to the respective terms of use and service of such websites.
Product Description
Kosmos.hk will endeavor to ensure that the content and product descriptions on this website are accurate and completeHowever, we do not guarantee that the content and product descriptions are accurate, complete, up-to-date and error-freeIf you feel that a product offered by Kosmos.hk is not as described, please refer to our Returns Policy
Price
The prices indicated on this website are in Hong Kong dollarsUnless there is an obvious error, acceptance of your order constitutes your agreement to pay the price displayed on this websiteWe endeavor to ensure that all prices displayed on this website are accurate, but we cannot guarantee that all prices are correct and reserve the right to correct any errors.If we find that the price of any product you have ordered is incorrect, we will notify you as soon as possible and you will have the option to reconfirm or cancel the order.If we are unable to contact you, we will treat the order as a cancellation.
If your credit card/debit card is not a Hong Kong dollar account, the final charge will be calculated in your account currency by your card-issuing bank based on the applicable exchange rate on the day it processes the transaction.
Accept order
When you enter your personal information, payment information and submit the order, we will send you an email to confirm receipt of the orderThis email only confirms receipt of the order and does not mean acceptance of the order.When we send you an email to confirm that the goods have been shipped, it means that your order has been accepted and your contract with Kosmos.hk has been completed.Only items listed in the confirmation email sent when shipping the item are included in the contractTherefore, all sales contracts are concluded in the Hong Kong Special Administrative Region in Chinese
Delivery
Shipping method
Delivery Service Instructions
Before using the promotional code for each order, any purchase of HK$600 or more Above, you can enjoy free delivery service (limited to a single delivery location)For purchases below HK$600 before using the promotional code, delivery service fee will be charged
For all orders sent to Hong Kong, Kosmos.hk will ship by local courier company; details are as follows:
Shipping method
Freight collect:
Total net value of order (HKD)
Less than $600
Free shipping:
Total net value of order (HKD)
$600 or above
Working days:
SF Express Station/BT Smart Cabinet 1~3 days
7-Eleven/ Circle K convenience store 3~5 days
Industrial and commercial address/residential address 1~3 days
Delivery scope, time period and order cut-off time
General delivery period: Monday to Saturday
Delivery period
Before the order cut-off time 17:30 a day
Depending on the inventory supply and mailing method, if the product style is not in stock, the delivery time may be extended, depending on the supplier's delivery progress
Special delivery arrangements
If you have any special delivery requirements, please go to the "Special Delivery Requests" section of the "Delivery Time" page of the payment process It is stated in the column that Kosmos.hk customer service will call you to make detailed arrangements and discuss feasibility
After placing the order, if there is any change in the delivery address, please notify us immediately for arrangement
Special Arrangements Affected by Bad Weather
When the gale signal is hoisted, the red or black rainstorm warning is in effect, or we judge that it is unsafe for delivery, the delivery service will be Will be postponedOur company will contact you to change the delivery date
General matters
The company reserves the right to modify the above terms and conditions at any time without prior notice.In case of any dispute, the company’s decision is final
Our company accepts VISA, MasterCard, American Express, and PayPal. All orders will be settled in Hong Kong dollars.
If necessary, we will charge a fee of HK$0.5 per plastic shopping bag in accordance with Hong Kong laws.
Orders that cannot be delivered
Some orders will be returned due to unknown shipping address, postal box, hotel address, multiple deliveries without anyone picking up, etc.
When the postal company returns the package to us, we will deduct the original shipping and handling fees from the refund, and the remainder will be processed according to the "Refund Policy" and "Refund Time"
If the goods cannot be delivered (including but not limited to incorrect addresses, failed delivery attempts by postal staff, rejected or unsigned items, or unclaimed items returned by the courier company), they will be Return to Kosmos.hkAt that time, we will notify customers by email and handle the refund arrangements.
Order Shipping Notification
For orders with successfully confirmed payment, most orders will be shipped within two working days.If you choose and when the order is handed over to the freight company we recommend for shipment, we will send an "Order Shipping Notification" email to you on your behalf; the "Order Shipping Notification" email will usually be sent 1 to 3 days after your order is confirmed. Received within working daysThe email will detail the delivery content, order tracking number and the postal company's web link for your online inquiry service.
If you do not receive the relevant email, please contact the customer service department immediately. Please note that the email may be mistaken as spam by the email service provider and blocked.
Track order delivery progress
All customers of Kosmos.hk can track their orders anytime, anywhereYou can go to "My Account>Details>Tracking Number" to check the relevant number. Kosmos.hk provides customers with tracking services to ensure peace of mind when buying.Customers can follow the "Track my Order" link on the confirmation email or the following link and enter the order number in the email to check:
SF Express:
http://www.sf-express.com/hk/tc/dynamic_function/waybill/
Available delivery address
Industrial and commercial address
Residential address
SF Express Station
By the way smart cabinet
Email addresses will not be accepted
Notes on choosing SF Express
When checking out the order, customers can choose to have the Kosmos.hk package delivered to an SF station or to a designated industrial/commercial/residential addressWhen customers pick up their packages at SF Express stations, they do not need to pay extra at the time of collection.If the customer does not select the designated "SF Express Station" in the address, the customer service department will contact you to confirm whether it is delivered to the designated industrial/commercial/residential address. The customer may be required to pay additional fees when receiving the goods.
We recommend that customers contact SF Express or visit the SF Express website to learn about the actual business hours of the self-pickup point.(Note: SF Express station address and business hours are subject to change without prior notice.)
For details, please call:
SF Customer Service Hotline: (852) 2730 0273
List of addresses of SF Express stations:
http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
List of addresses of SF Express lockers:
http://www.sf-express.com/hk/tc/other_services/intelligent_cabinet/intelligent_cabinet_network/
If you choose the SF station self-pickup service, please follow the following steps to pick up the package at the SF station:
When the order is sent, the tracking number will be attached to the package.Customers can track the package and check whether it has arrived at the SF station of your choice
SF Express will contact customers via phone or text message
Customers are requested to pick up their packages within three days after being contacted by SF Express. Overdue items that have not been picked up will be returned to Kosmos.hk
Confirmation email
After the purchase process is completed, the system will send a confirmation email to the customer. This process indicates that ordering and delivery arrangements will begin. Please check the purchase at that time Are the products, shipping methods, and delivery addresses correct? If you have any questions, please contact Kosmos.hk customer service department immediately.(Email enquiry: customercare@Kosmos.hk)
Returns
Product Returns
Most products purchased at Kosmos.hk are eligible for 14 days from the date of receipt. The shopping return refund or exchange guarantee service date will be (subject to the Hong Kong Post or express delivery approval record). Please contact us before returning or exchange.For details, please visit the "Refund Policy" in the "Help" of Kosmos.hk
Non-returnable products
Please understand that we do not accept returns, refunds or returns or exchanges in the following situations or products:
The product delivery period has expired 14 days
The product has been opened or has been used (for example, the original packaging tape or box has been removed)
The product has not been left intact in its packaging, has been damaged, damaged or is incomplete
Any discounted, clearance, or sale product that says no returns are accepted
Any freebies and trial size gifts
In case of any dispute, the website reserves the right to make the final decision without objection.
Return Product Procedure
If you want to return a product, please follow the following procedures, package the product and return it:
Please come first Download the return application form from the Kosmos.hk website and fill in the relevant information
Submit a return application form via WhatsApp or email customercare@kosmos.hk. The customer service department will process your application as soon as possible and send a return confirmation email to the user's registered email address after completion of processing.
After receiving our return confirmation email, please properly wrap the items to be returned and attach a copy of the email and delivery note
Please mark the return as [Kosmos.hk Order Return] and mail it to: Room 03, 4th Floor, Qunli Industrial Building, 21-23 Shing Wan Road, Tai Wai. In order to protect your rights and interests, we recommend that you choose the Shipping method with tracking function, we will not be responsible if the goods are lost during returnCustomers can also return the goods in person to our company
The return shipping cost of all returned products will be borne by the customer.
Refund Policy
Please note that we must inspect and verify the returned goods before refunding. If it is found that the situation does not meet our return and exchange rules, all returns will not be returned or refunded. , Kosmos.hk will not be responsible for returning the goods
When refunding, the shipping and handling fees of the original order will not be refunded. We apologize for the inconvenience.We will refund the total amount of the goods to youIf the goods you return come with promotional gifts or products purchased at special prices, you must also return the goods together, otherwise the refund will not be processed.If the attached gift is not returned, the value of the gift or special offer will be deducted from the refund.
Refund time
The refund method will be the same as the payment method and account selected when making the purchase
Refund method
Refund time
Check
1 week
Credit card
4 to 6 weeks
PayPal
2 to 3 weeks
Since Kosmos.hk is temporarily unable to provide cash refund service; therefore, orders placed by bank deposit will We apologize for the inconvenience caused. We will process it by check (in Hong Kong dollars).
Orders that cannot be delivered
Some orders will be shipped due to unknown delivery address, post office box, hotel address, multiple deliveries, no one will receive the package, or the recipient will refuse to accept the package. was returned due to other reasons
When the postal company returns the package to us, we will deduct the original shipping and handling fees from the refund, and the remainder will be processed according to the "Refund Policy" and "Refund Time"
Ownership
All risk in the products passes to you upon delivery, but Kosmos.hk retains ownership of the products until all relevant payment has been received
Force Majeure
If due to any "force majeure" reasons (including due to fire, casualties, accidents, acts of God, natural disasters, any laws of the Hong Kong Special Administrative Region Government or any of its agencies, Orders, proclamations, regulations, demands or requirements, strikes, industrial disputes, labor shortages or shortages of skilled workers, shortages or lack of supply of products or raw materials, delays in transportation or any other reasons beyond the reasonable control of Kosmos.hk (whether Whether it is similar to the reasons mentioned above)), causing Kosmos.hk to be unable to perform its responsibilities under this website, Kosmos.hk shall not be responsible for this within the scope of such hindrance.
Disclaimer
The Company, its employees, contractors and any third party suppliers (hereinafter collectively referred to as "Kosmos.hk") do not represent or warrant that:
(i) The integrity, quality, operation, use, accuracy or timeliness, or fitness or fitness for any purpose;
(ii) any products or services requested, provided or obtained through Kosmos.hk or based on the relevant information;
(iii) Your access to Kosmos.hk or related information will be uninterrupted, or the information will be correct, or the information will not contain any computer viruses or will not be contaminating or destructive;
You may not rely on the informationKosmos.hk is not responsible for any indirect or direct damages, losses, costs or expenses suffered by you as a result of your reliance on or use of the information or this website.
Indemnification and Release
You agree to hold us harmless and indemnify us, namely Kosmos.hk (including its employees, directors, agents, affiliates, licensors) at our request and suppliers), fully compensate all liabilities, claims, expenses, damages and losses, including attorneys’ fees, arising from any violation of the Terms of Service by you.This includes any other person's use of the Site due to your actions or lack of action.
If you violate the Terms of Service and we do not take any action against your behavior, it does not mean that the Company has given up the exercise of our rights and solutions in other cases of violation of the Terms of Service.
Complaint
We have a complaint handling procedure that can resolve disputes immediately if they arise.If you have any complaints or comments about your order, please contact our customer service team and we will try our best to give you a satisfactory answer.